Ace69 Privacy Policy – We're committed to protecting your data

Ace69 is one of Bangladesh's most trusted online betting and gaming platforms. Protecting the personal information you share with us is our highest responsibility. This Privacy Policy explains what data ace69 collects, how it is used, and how it is kept secure.

By using the ace69 website or mobile app, you are considered to have agreed to this Privacy Policy. If you disagree with any part of it, please stop using ace69's services and get in touch with us.

This policy serves as a supplement to ace69's Terms & Conditions. Together, both documents form the complete basis of the agreement between ace69 and its members. ace69 reserves the right to update this Privacy Policy at any time. Continued use of the platform following any update will be considered acceptance of the revised policy.

Ace69 collects various types of information from its members. This data falls into three main categories:

Ace69 only collects information that is genuinely necessary to provide its services — no excessive or irrelevant data is gathered. Sensitive information such as passwords is never stored in plain text; all such data is hashed.

Ace69 collects information in several ways. Each method is transparent and based on your consent:

• Provided directly: Information you provide directly during registration, the KYC verification process, or when contacting support
• Automatic Collection: Technical information is collected automatically via cookies and log files while you use ace69.
• Payment Gateway: Limited payment information is available for transactions made via bKash, Nagad, or Rocket
• Verification Services: Limited data may be shared with a third-party KYC provider for age and identity verification purposes.
• Support Channels: Information shared during live chat, email, or phone interactions is kept on record

Ace69 uses your data only for specific, legitimate purposes. Each purpose is clearly outlined below:

1. Account Management: To manage registration, login, password resets, and account security
2. Payment Processing: To process deposits and withdrawals securely and to maintain transaction records
3. KYC & Compliance: To verify age and identity and to comply with Anti-Money Laundering (AML) regulations
4. Service Improvement: To analyze usage data for improving platform performance and introducing new features
5. Customer support: To resolve issues and provide better support using chat history
6. Responsible Gaming: To identify members at risk of problem gambling and provide appropriate support
7. Marketing (with consent): If you have consented to marketing communications, we may contact you with relevant offers and promotions.

Ace69 never uses your data for advertising purposes or shares it with third-party advertisers.

Ace69 does not sell your personal data to third parties. However, information may be shared in the following limited circumstances:

• Payment Providers: Only the information necessary to complete transactions is shared with payment gateways such as bKash, Nagad, and Rocket
• KYC Verification: Limited data is shared with authorized third parties for identity verification, transmitted over encrypted connections.
• Legal Obligations: ace69 is legally required to provide information in response to a court order or valid request from a government authority.
• Fraud Prevention: Information may be disclosed to relevant authorities in cases of active fraud or money laundering investigations
• Business Succession: If ace69 undergoes a business merger or acquisition, data may be transferred to the new ownership — under the same privacy policy

Ace69's website and app use cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions properly.

Types of cookies ace69 uses:

• Essential Cookies: These cookies are essential for maintaining your login session, storing security tokens, and keeping the platform running. Disabling them will prevent ace69 from functioning properly.
• Functionality cookies: Used to remember your preferred language, theme, or game list
• Analytics Cookies: Anonymized data is collected to understand user behavior on the platform. This information cannot be used to identify any individual.
• Security Cookies: Used to prevent fraudulent login attempts and CSRF attacks

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may prevent certain features of ace69 from working correctly.

Ace69 does not retain your data longer than necessary. A specific retention period is defined for each type of data:

• Account information: For the duration of the active account and 5 years after closure (as required by law)
• Transaction Records: 7 years from the date of the last transaction (as required by financial regulatory guidelines)
• KYC documents: Up to 5 years after account closure
• Support Chat History: Retained for up to 2 years
• Log Files: Security logs are automatically deleted after 1 year
• Marketing Data: Deleted upon withdrawal of consent

Once the designated retention period expires, data is automatically and securely deleted or anonymized. If you request account deletion, ace69 will remove all data except what is legally required to be retained.

Under ace69's Privacy Policy, you have the following rights over your own data. Contact us at any time to exercise these rights:

• Right to Access: You have the right to request a copy of all data ace69 holds about you. ace69 will provide the information within 30 days of receiving your request.
• Right to rectification: You may request a correction if your information is inaccurate or incomplete
• Right to erasure: You may request deletion of your data under certain circumstances — except where retention is required by legal obligations
• Right to restrict processing: You may request that your data be used only for specific purposes
• Right to Data Portability: You can request an export of your data in a standard, portable format.
• Right to withdraw consent: Consent given for marketing or non-essential purposes may be withdrawn at any time.
• Right to complain: If you are dissatisfied with how ace69 handles your data, you have the right to lodge a complaint with the relevant data protection authority.

Ace69 follows the highest industry security standards to protect your data. Our security infrastructure operates on the following layers:

• 256-bit SSL/TLS Encryption: All connections to the website and app are encrypted. A padlock icon in your browser's address bar confirms the connection is secure.
• Password hashing: Your password is never stored in plain text. Passwords are hashed using the bcrypt algorithm.
• Two-Factor Authentication (2FA): OTP-based two-factor authentication is available to add an extra layer of security to your account.
• Firewall & DDoS Protection: Advanced firewall and DDoS protection systems defend ace69 servers against cyberattacks.
• Regular Security Audits: Third-party cybersecurity experts regularly audit ace69's systems.
• Suspicious Activity Monitoring: Automated alerts are triggered if unusual login patterns or transactions are detected.

That said, no method of transmission over the internet is 100% secure. To help protect your own account — use a strong password, never share it with anyone, and contact ace69 support immediately if you notice anything suspicious.

Ace69 strictly does not provide services to anyone under 18. This is not just a legal obligation — it is a core ethical responsibility of ace69.

• Age is verified at registration, and where required, KYC must be completed using a national ID or passport.
• Ace69 does not knowingly collect personal information from anyone under the age of 18.
• If ace69 discovers that a minor has opened an account, that account will be closed immediately and all associated data will be deleted.
• If a parent or guardian believes their child has created an ace69 account, please support@ace69.betContact us at

Ace69 reserves the right to modify or update this Privacy Policy at any time. Updates may occur due to changes in law or regulations, adoption of new technologies, or changes to our services.

For significant changes, ace69 will notify members through the following methods:

• A notification will be sent to your registered email address
• You will be notified via a pop-up or banner when logging into the platform.
• The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of ace69 after any changes have been made will be considered as your acceptance of the updated privacy policy. We recommend reviewing this page regularly.

For any questions, comments, or complaints regarding this Privacy Policy, please contact ace69's data protection team:

• 📧 Email: support@ace69.bet
• 💬 Live Chat: Log in to the ace69 platform and use the support chat.
• 🕐 Support hours: 24/7, 7 days a week

When contacting us by email, include "Privacy Policy Request" in the subject line along with your registered email address or mobile number. ace69 typically responds within 2–3 business days.