Ace69 believes betting should be a source of entertainment, not addiction. Our responsible gambling policy helps you play within healthy limits and points you toward support when you need it.
Our Safeguards
Ace69 has six core safety measures in place to ensure a secure and enjoyable betting experience for you
On ace69, you can set your own daily, weekly, or monthly deposit limits. Limits take effect immediately once set, but any increase requires a 72-hour waiting period.
Decide how long you want to play before you start. ace69's session timer will automatically remind you when your set time is up, so your real-life responsibilities don't take a hit.
You can close your own account for a set period whenever you feel the need. ace69 offers options ranging from 1 week all the way to a permanent closure.
Ace69 will notify you at regular intervals about how long you've been playing and how much you've won or lost, so you can make informed decisions.
If you feel like you need a break, you can pause your account for anywhere between 24 hours and 6 weeks. No betting will be possible during this time.
Ace69's trained support team is always ready to help. Whatever gambling-related concern you have, we'll point you in the right direction — and refer you to professional assistance if needed.
Learn More
Ace69 is one of Bangladesh's most popular online betting platforms, with millions of users joining every day to enjoy cricket, football, and casino games. But ace69 is about more than just profits — we genuinely care about the financial and mental well-being of every member. That's why responsible gambling is a core pillar of everything we do on this platform.
Responsible gambling is about more than just betting less. It means treating betting as a healthy form of entertainment, staying within your limits, and having the courage to seek help when you feel you're losing control. ace69 believes every person has the power to make their own decisions – we're here to help make that power stronger.
Betting can be an enjoyable pastime, but for some people it can develop into a problematic habit. ace69 wants you to recognize the warning signs early. If any of the following apply to you, it's time to seek help:
If you notice these signs, don't panic. Log in to ace69 and reach out via the support chat, or contact us directly at support@ace69.betEmail us. Our team will assist you with complete confidentiality.
All of ace69's responsible gambling tools are available in your Account Settings. After logging in, go to "Account Settings" > "Responsible Gambling" to see all your options. From there, you can manage deposit limits, session limits, reality checks, and self-exclusion — all on your own terms.
Ace69's responsible gambling tools are designed to make it easy to lower limits or stop betting, but harder to raise limits or resume — that's intentional. The goal is to protect you from decisions made in the heat of the moment.
Ace69 strictly prohibits anyone under 18 from accessing the platform. Age is verified at registration, and where necessary, users may be asked to provide a national ID or passport through our KYC process. Any account suspected of belonging to a minor is suspended immediately.
If someone in your household is using ace69 and you believe they may be under 18, please contact us immediately. ace69 is fully committed to protecting minors. For more on this, please refer to our Privacy Policyfor more details.
Responsible gambling at ace69 means keeping betting a small, enjoyable part of your life. Family, friends, work, health – all of these matter far more than betting. Always remember when you play at ace69: betting is not a way to earn money, it's simply a form of entertainment.
Before placing a bet, ask yourself – can I afford to lose this money? If the answer is no, don't place the bet. ace69's responsible gambling policy is built on exactly this one simple question.
Answer the following questions honestly. If you say "yes" to 3 or more, please seek help.
Do you keep betting more to chase your losses?
Finding it hard to stop betting?
Hiding your betting from family?
Are you using money set aside for daily expenses on betting?
Do you feel restless or uneasy when you're not betting?
Is betting affecting your relationships or work?
How to Use
Enable any protection in just a few seconds from the Settings page
Go to Account Settings > Responsible Gambling > Deposit Limit to set a daily, weekly, or monthly limit. Limits take effect immediately.
Turn on the session timer to get on-screen reminders every 30, 60, or 90 minutes. It helps you stay aware of how long you've been playing.
If you feel like you need a rest, take a break of anywhere between 24 hours and 6 weeks from your settings. You won't be able to log in or place bets during this period.
For a longer break or a permanent closure, choose self-exclusion. This decision cannot be reversed before the selected period ends.
Ace69 will automatically show you your session duration along with your wins and losses. Make it a habit to keep this on at all times.
If a tool doesn't seem to be working or you need further assistance, reach out to ace69 Support via live chat or email.
FAQs
Here are the most frequently asked questions about ace69's responsible gambling policy and tools.
Ace69 is here for you – in good times and when you need support. We are committed to building a culture of responsible gambling. Register today and enjoy a safe betting environment.